10.6 Synchronization.
- In the Connection Manager menu, I clicked on Connect and got the warning “Unable to connect to the distant server with this user!”
- First of all, check if the login and password are correct.
Second of all, if the computer has restarted, the synchronization password is wiped from the memory for security reasons. One must enter it each time the computer starts. Beware! It is the computer running UniField, not the computer from which one connects to the UniField machine with a browser. - In the Connection Manager menu, I clicked on Connect. It has been loading for several minutes without changing the connection state to Connected and I finally got an error message “A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a send to call) no address was supplied”.
- Check the host address, port and protocol as the server cannot be reached. The parameters may be wrong. Check if a firewall does not block the connections to the synchronization server.
- In the update received monitor (or in the update sent monitor), when I activate the “Not Run” filter, there are some lines, what should I do?
- Gather more information by clicking on them and try to run them manually. Some lines may be stuck as “Not Run” because the first lines in the list could block them. Therefore if you can identify the model blocking you could unblock the next lines others with a different model by running them manually.
Ask your functional officers on site to help you. If you need to escalate the issue, then you must export the lines to a Microsoft Excel document.
| Examples of Not Run lines |  |
| Click on the arrow on the right 1 to expand the hidden menu and Click on Export 2 |  |
| Export Type field: select Export all Data 1 Format: select Excel 2 Under Available fields 3 list select the one you need and Add 4 it to the Fields to export 5 list. You also have the possibility to Remove 6 fields form the Field to export 5 list When finish click on Export to File 7 |  |
| A pop up window opens. Click on Save file 1 Click on OK 2 |  |
