10.7 Escalation Process and Bug Report.
If the problem could not be fixed, you need to escalate the problem according to the documentation See remote support document
The problem you are experiencing may be a simple problem but could also be a bug. In both cases, you need to address your problem with the maximum amount of details possible. The It does not work description is not enough information to diagnose.
You must describe:
- The environment (Windows 7 Pro 64 Bits, something else?)
- the UniField version
- the instance name
- what you were doing
- what you wanted to do
- the detailed steps to reproduce the problem
- the error messages (a screenshot is always a plus)
Depending on the nature of the problem, a database backup may be useful, especially if the problem needs to be escalated to the UniField team.
