Supply User Manual ENG -> 5. Warehouse -> 5.9 LU-SU4202: Claims-> A. LU INTRODUCTION (LU-SU4202)
A. LU INTRODUCTION (LU-SU4202)
Quantitative and qualitative analysis of products may happen at different times. In most cases, the products will be counted and nominally checked at the point of reception, and if they do not correspond to the confirmed order at this point, the supplier should be contacted and a claim should be raised.
Claims raised during reception, can be created at two steps: from the Incoming Shipment or from an Internal Move.
An exception to this is the situation where the goods have been delivered directly into the “Cross docking” location or into Stock if the “Direct to Requesting Location” checkbox was left ticked when processing the IN. In these cases the claim should be raised from scratch.
Another situation is the one in which goods have been in stock for a certain period after reception. If there is an issue with these goods and if you realize that this is due to the supplier, a claim from scratch can also be created at this point.
In some cases, you may need to create a claim for the supplier of the transport, for example because the goods were damaged as a result of transportation and this would be a claim type transport.
Creating a claim will allow us to record what is wrong with the delivery received, and what we have decided to do with the products (e.g. return them to supplier, destroy them,…). It may be necessary to contact the supplier before creating the claim. Any claim created will also be recorded in the Supplier’s record. If the products are sent back to the supplier (via a return event being created within the claim), this will impact the final invoice to pay to the supplier to ensure that we do not pay for goods which we have not kept.
Note that if a claim is created by a UniField instance and addressed to another (supplier) UniField instance, the synchronization will create a customer claim on the supplier instance.
