Supply User Manual ENG -> 5. Warehouse -> 5.9 LU-SU4202: Claims-> E. HOW TO RETURN CLAIMED PRODUCTS TO SUPPLIER AND REPLACE THEM
E. HOW TO RETURN CLAIMED PRODUCTS TO SUPPLIER AND REPLACE THEM
If you choose “Return” as claim type, the system will create a Picking Ticket (PICK-return) to send back non conformed goods to the supplier. If you tick the “Replacement expected” checkbox, the system will create an Incoming Shipment (IN-replacement) for the replacement of the goods
The Picking Ticket will be processed to send back the goods to the supplier. Note that you may convert it to an OUT if needed.
The Incoming Shipment will be used to receive goods when the replacement will be sent by the supplier.
