Supply User Manual ENG -> 4. Procurement -> 4.10 LU-SU3401: Procurement Advanced Features -> G. How to open a Claim to Supplier vs a Claim from Customer.
G. How to open a Claim to Supplier vs a Claim from Customer.
This small section explains briefly why we can find the “Claim” functionality in both business application “Orders” and “Purchases“.
Claims are explained in detail in the Warehouse Chapter, LU-SU4202.
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| Claim functionality in the “Orders” menu |
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| Claim functionality in the “Purchases” menu |
The only distinction between the claim functionality from the “Orders” menu and the claim functionality from the “Purchases” menu is the nature of the claim. Whereas the claim from “Orders” is a claim from a customer; the claim from “Purchases” is a claim to a supplier.
A claim is raised to a supplier when the goods do not conform to the confirmed PO. The supplier can be external, ESC or internal. Most of the time a claim is generated during the reception process, but supplier claims may also be created from scratch.
A claim from a customer is created by an instance whose client is not satisfied. For example, coordination will open a customer claim if it receives a complaint from a customer who’s dissatisfied with the goods sent by the coordination. Coordination will certainly open an equivalent claim to its supplier if appropriate.
